Cancellation on Website by Customer A
customer can cancel an order anytime up to the time the order has been
dispatched by calling our customer service. Once the order has been dispatched
from our end, it cannot be cancelled. If we suspect any fraudulent transaction
by any customer or any transaction which defies the terms & conditions of
using the website, we at our sole discretion could cancel such orders
with/without providing any notification to the Customer. We will maintain a
negative list of all fraudulent transactions and customers and would deny
access to them or cancel any orders placed by them. Returns Given
that we are dealing with Ayurvedic products our company follows a no return or
exchange policy. We will only allow exchanges if the product we have delivered
is damaged. For damaged product related redressals please contact customer
service at help@hotex.online within 72 hours of the product being delivered.
Each of these orders will be dealt with on an individual and case-by-case
basis. Please do not send your purchase back to the manufacturer and ensure to
provide receipt number for speedy damaged product redressal. Refunds If the
order has been cancelled, refund will reflect in your bank account within 7-10
days. Please note that certain banks take longer than this period for amount to
reflect in your account. If you are sending back a damaged product, once your
return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or
rejection of your refund. If you are approved, then your refund will be
processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain 7-10 days. Late or
missing refunds If you
haven’t received a refund yet, first check your bank account again. Next contact
your bank. There is often some processing time before a refund is posted. If
you’ve done all of this and you still have not received your refund yet, please
contact us at help@hotex.online